Main | In the Bubble: Designing in a complex world »
September 14, 2004
Making Use: scenario-based design of human-computer interactions
| Title | Making Use: scenario-based design of human-computer interactions |  |
| Author | John M Carroll | |
| Publisher | MIT Press | |
| Date | 2000 | |
| ISBN | 0 262 03279 1 | |
| Reviewed by | John Thackara | |
| We believe this to be the most insightful book on the design process since Donald Schon’s The Reflective Practitioner of 1983. Professor Carroll combines humility with scarily deep knowledge about the ways we are learning to design information systems. “Information systems often change our activities in ways that we do not need, or want”, Carroll writes; “the problem lies in the software development process”. He describes the real world, where design should take place, as a “swamp” - but explains that design scenarios “also provide designers with a scaffolding to get a view of the design process from a bit higher up”. This book is not a light read, but every page contains an insight and, as a whole, this masterful book provides a platform for an understanding of the design process in a world of complex systems and constant change. | ||
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Posted by Books Editor at September 14, 2004 09:33 PM